Rental Provider Information

What is a Condition Report?

This is a written report accompanied by photos that thoroughly documents the condition of the property prior to a renter moving in.  This report is used as evidence when the renter vacates, to compare the condition of the property at the beginning and end of the tenancy.


What is a vacate/outgoing inspection?

This is the last inspection carried out as soon as possible after the end of tenancy, when the renter has returned their keys.  The Condition Report is used at this inspection and each item is checked off to make certain the property is in the same condition as when the renter took possession (subject to fair wear and tear).  It is at this inspection that any items that need to be rectified by the renter are identified.


What is a routine inspection?

Routine inspections are conducted four months after a renter takes possession of the property and are conducted every six to seven months thereafter.  These inspections are essential to ensure that the property is being maintained to a reasonable standard and to identify any maintenance that may be required.  A copy of the routine inspection report is forwarded to you after each inspection and should it be necessary, a member of the Garry Nash & Co. property management team will contact you to discuss items noted on the report.


What happens when a renter stops paying rent?

If a renter falls behind in their rental payments we contact them regularly to request payment; by sms, phone call and/or letter/email.  If the renter becomes more than 14 days in arrears, a Notice to Vacate is issued.


How do renters pay their rent?

Renters have several options to pay their rent:

  • Cash or EFTPOS (cheque or savings account) at our office
  • Internet banking through their chosen financial institution
  • Direct debit from their nominated bank account - we will supply the renter with our account details to arrange an automatic transfer
  • By cheque or money order.


When does the rent money get paid into my account?

All monies held on your behalf (less our commission and any amounts to be deducted for maintenance or other outgoings), is paid to you by way of direct transfer to your nominated bank account. Subject to how frequently your renter pays rent, you can elect to receive your payments weekly, bi-monthly or at the end of every month.  A statement is issued at the same time outlining the debits and credits for that period.