Customer Charter
Customer Charter:
First National Real Estae, with over 450 offices throughout Australia, recognises the importance of putting our customers first. Buying, selling or renting a home can be incredibly stressful and our commitment is to provide you with a guarantee to ensure the entire process runs as efficiently as possible.
The Best Practice Quality Assurance Customer Charter guarantees a firm commitment to always providing you with the highest standards of customer service.
How committed are we?
Our vision is to deliver consistent business protocols within our office. We believe that a quality driven business will lift customer service standards to greater heights, assuring all First National Real Estate customers a recognisably constant level of service from highly trained staff.
To implement this vision, the following guarantees our commitment to you:
- We wil achieve the best possible results.
- We will follow proven practices and procedures to ISO 9000 standards.
- We will continually train our people to the highest professional standards.
- We will provide the best service.
- We will deliver clear communication and detailed information.
- We will leave nothing to chance.
- We will review and audit our procedures continually to guarantee we do what we say.
- The First National Real Estate Network will audit our procedures annually to provide reaccreditation. This guarantees that we live 'Best Practice' and that it is not just a marketing device.
Whether you are buying, selling, investing or leasing, at First National Real Estate 'We put you first'.
What can First National Real Estate do for you?
First National Real Estate can provide advice on a number of issues pertaining to your potential or completed purchase or sale.
Our services include:
- Market Appraisals
- Matching buyers to your property
- Sale and Purchase
- Rental Appraisals
- Matching tenants to your property
- Property Management
